ABSTRACT

Within information technology (IT) divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at ethical crossroads, the following excerpt from the book by Tandy Gold, Ethics in IT Outsourcing, explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards. Based upon the author’s decades of experience in working with large firms in IT and outsourcing, this research is suitable for both veteran IT practitioners and stakeholders new to the topic. The excerpt below addresses the following ethical challenges related to IT outsourcing includes the following: (1) provides guidance on the ethical structure and execution of IT outsourcing; (2) identifies tools to concretely analyze and support the establishment of ethical program principles; (3) covers generally accepted ethical conduct and standards; and (4) describes how to align existing and new outsourcing programs to ethical standards. Based upon significant research on the economic impact of IT outsourcing at a microeconomic, macroeconomic, and corporate level, these concepts provide a comprehensive set of ethical program components that are both pragmatic and powerful.