Information Crises and Crisis Information

Authored by: Philippe Baumard

Encyclopedia of Library and Information Science, Fourth Edition

Print publication date:  November  2017
Online publication date:  November  2017

Print ISBN: 9781466552593
eBook ISBN: 9781315116143
Adobe ISBN:

10.1081/E-ELIS4-120043272

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Abstract

Information crises are failures of sense-making in organizations, i.e., failures to attribute a meaning and interpretation that can lead to a corrective action. Challenging the hierarchy of data, information, and knowledge, this entry argues that information crises cannot be resolved through normalization and normative prescriptions, but rather by the reinstallment of behavioral-involvement mechanisms, that have been lost in electronic mass-intermediation of postindustrial organizations.

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