Process: Assessment and Improvement

Authored by: Christof Ebert

Encyclopedia of Software Engineering

Print publication date:  November  2010
Online publication date:  November  2010

Print ISBN: 9781420059779
eBook ISBN: 9781351249270
Adobe ISBN:


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Improving efficiency, reducing the cost of non-quality, and optimizing product strategies are goals in practically all companies in order to stay competitive, to continuously improve business, and to survive in a fast-changing environment. It is thus crucial for most companies to simultaneously improve project management, product development, and engineering processes. However, the integration of these activities often fails due to lack of vision, organizational misalignment and insufficient execution. In order to effectively improve, the own situation must be known with respect to current and future business needs. Such diagnosis on own strengths and weaknesses vs. own business needs is called a “process assessment.” Only on the basis of well-founded assessment results, an improvement program will deliver sustainable and economically viable results. This entry will introduce to process assessment and improvement, its foundations with models such as CMMI, and objective-driven process improvement. It provides concrete and practical insights and examples specifically with levers on product development, service delivery, and project management.

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