Remote Usability Testing

Authored by: J. M. Christian Bastien , Kevin Falzone

Handbook of Usability and User Experience

Print publication date:  May  2022
Online publication date:  May  2022

Print ISBN: 9780367357702
eBook ISBN: 9780429343490
Adobe ISBN:


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Usability evaluation is an essential step in the user-centered design cycle. To do so, different approaches and methods are available: model-based evaluations, inspection-based evaluations and usability and user experience testing. This latter method is probably the most documented one. There are countless articles and books on it. With the Internet, remote usability testing has gained popularity, especially for testing Web sites. In remote user tests, researchers and participants are in different locations and participants use their own hardware and software. This is made possible by different technologies. This approach which complements traditional user tests conducted in user labs has been the subject of many comparisons with the traditional approach. The aim of this chapter is to present a state of the art in remote usability testing. This chapter will thus present the differences between the two approaches in terms of methodology and tools and present the advantages and drawbacks of each.

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