Abstract

In industrial applications, it is important to understand that the major challenge posed today is adjusting systems, not devices, to their users, as technology outpaces the ability of the sociotechnical environment to absorb continuous innovations. The work world as we know is believed to disappear in a few decades. Thus, it becomes imperative to adequately plan managerial tools for controlling operational tasks. When a contemporary technological tool comes to mind, a smartphone is a top pick. From its origins to an industry worth several billions of dollars today, the mobile apps industry has experienced nearly unprecedented growth. In fact, in Europe’s manufacturing industry, mobile technology is already interacting with RFID sensors, IA systems and robots in a synergy that requires a new way of designing and controlling operations. In this context, cyber-physical systems are prominent elements, as they are computational and collaborative systems. One case study approach, employing high tech, mobile human–machine interaction mechanisms, was examined to contextualize usability and UXD issues with mobile apps. Even though the success of an application is tied directly to the degree of user acceptance during its usage, analyzing user expectation and acceptance after the implementation process is vital to declare an application successful.