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In This Chapter
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Maintenance
- Introduction
- Overview and History
- HF Historical Perspective
- Define HF and Major HF Disciplines
- Safety Statistics and Maintenance Human Factors
- Major Human Factors Research and Development Initiatives and Regulations
- Human Factors Models Used in the Industry
- Introduction
- SHELL Model
- Skills–Rules–Knowledge-Based Performance Model
- Dirty Dozen
- Swiss Cheese Model
- Human Factors Analysis and Classification System
- Threat and Error Management Model
- PEAR Model
- Maintenance Human Factors Programs/Processes in Use Today
- Maintenance Resource Management/Maintenance Human Factors Training
- The Human Factors Guide and the Operator’s Manual for Human Factors in Maintenance
- Event Investigation
- Documentation
- Human Factors Training
- Shift/Task Turnover
- Fatigue Management
- Sustainability and Cost Justification
- Summary
- Maintenance Error Decision Aid Event Investigation Process
- Maintenance Error Decision Aid Philosophy and Model
- Contributing Factors
- Maintenance System Failures
- Event
- Internal Hazard Reporting System
- Maintenance Line Operations Safety Assessment
- Maintenance Fatigue Risk-Management System
- Safety Culture/Just Culture
- Research Findings Regarding Maintenance Human Factors Issues
- Documentation and Failure-to-Follow Procedures
- Documentation
- Failure-to-Follow Procedures
- Research on Failure-to-Follow Procedures
- Summary
- A Systems View of Dealing with Failure-to-Follow Procedures
- Summary
- Visual Inspections
- Projections on the Future of Maintenance Human Factors
- References
Abstract
The purpose of the current chapter is twofold. First, it provides a brief historical overview of the development of the field of Maintenance Human Factors (MHF) in aviation. Second, this chapter provides an in-depth discussion of Human Factors (HF), in general, the human performance (error) models used by the industry in its MHF journey, and the types of MHF programs/processes that are now available for all segments of the aviation industry, including maintenance, repair, and overhaul (MRO) organizations.
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