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In This Chapter
-
How Total Quality Management and Lean Six Sigma Drove Need for Supply Chain Integration
- Introduction
- Perspectives on Quality
- TQM and Quality Overview
- What If Quality Is Too Expensive to Justify?
- “As Needed” Implementation of Quality
- Limitation of Quality Measures
- How Can the COQ Be Justified?
- Who Started Quality and What Ideas Did They Contribute?
- How Is Quality Rewarded and Enforced Globally?
- Quality Awards
- The Deming Prize
- Malcolm Baldrige National Quality Award (MBNQA)
- European Quality Award
- Quality Standards
- Integrating TQM with LSS Techniques
- Voice of the Customer
- Customer Identification
- Internal customers
- External Customers
- Customer service
- Customer retention and loyalty
- Customer metrics selection
- Customer data collection
- Customer surveys
- Customer data analysis
- Line graph
- Control charts
- Matrix diagrams
- Voice of customers
- Methods of hearing the VOC
- Process to understand VOC
- Critical to Quality
- Project charter and teams
- Setting Project Boundaries
- Project charter
- Content of the charter
- Financial impact
- Problem statement
- Goal statement
- Step 1: Identify
- Step 2: Exploit
- Step 3: Subordinate
- Step 4: Elevate
- Step 5: Go back to Step 1
- Milestones or deliverables
- Charter negotiation
- Project management and its benefits
- Project measures
- Teams
- Team Leader Roles and Responsibilities
- Team Formation and Evolution
- Types of teams
- Implementing teams
- Project Tracking
- Tools Used in Yellow Belt
- Review Questions
- Tools Used in Green Belt
- Pareto diagrams
- Benchmarking
- Thought process map:
- Value Stream Mapping:
- Process Mapping:
- Brainstorming:
- Review Questions
- Black Belt
- Review Questions
- Appendix: A Relationship between Six Sigma and Malcolm Baldrige Quality Award
- The Baldrige Model for Quality
- Six Sigma Methodology
- The Baldrige Model and Six Sigma
- Integrating Six Sigma with the Baldrige Model
- The Case for Motorola
- Conclusion
- References
Abstract
Let all things be done decently and in order.
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