Software Quality and Model-Based Process Improvement

Authored by: Bar?s? Özkan , Özlem Albayrak , Onur Demirörs

Computing Handbook

Print publication date:  May  2014
Online publication date:  May  2014

Print ISBN: 9781439898529
eBook ISBN: 9781439898536
Adobe ISBN:

10.1201/b16812-90

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Abstract

Software users have been suffering from quality problems for decades (Whittaker and Voas 2002). Quality is more and more often seen as a critical software attribute and a determinant of business success, which is as equally as important as the technology used in software products (Prahalad and Krishnan 1999). The absence of quality in software products and services results in dissatisfied users and financial loss, and may even endanger our lives (Peterson 1996).

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