ABSTRACT
Total quality management (TQM) is a management effort to instill and make permanent a culture in which an organization continuously improves its ability to deliver high-quality products and services to customers. There is not a widely agreed-upon single approach for TQM efforts, but they typically draw heavily on the previously developed tools and techniques of quality control. It reached its highest popularity in the early 1990s and is now being replaced by ISO 9000, lean manufacturing, and Six Sigma management approaches.
