Leading with Empathy

Authored by: Qian Haiyan , Allan Walker

Handbook of Ethical Educational Leadership

Print publication date:  May  2014
Online publication date:  May  2014

Print ISBN: 9780415853903
eBook ISBN: 9780203747582
Adobe ISBN: 9781135011932


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Empathy is acknowledged as an important leadership quality. There is general agreement that empathetic leaders “enhance mutual communication and generate mutual trust … between the leader and the follower” (Mackay, Hughes, & Carver, 1990, p. 57). Empathetic leaders do more than just sympathize with the people around them; they use their emotional intelligence to improve their organizations in subtle but important ways (Goleman, 2005).

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