Knowledge Management in the Digital Economy Era

Challenges and Trends

Authored by: Xiaoying Dong , Yan Yu

The Routledge Companion to Knowledge Management

Print publication date:  May  2022
Online publication date:  May  2022

Print ISBN: 9780367631055
eBook ISBN: 9781003112150
Adobe ISBN:


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Digital economy has become the new engine of economic growth. The advancement of IT such as cloud computing, big data, Internet of things (IoT), mobile Internet, and artificial intelligence in recent years has refined knowledge management (KM) systems and applications. The cyber-physical system helps analyze how KM systems should be reconfigured for organizations in the era of digital economy. The demands for data-driven value creation and heterogeneous resource integration and the requests for a deep understanding of knowledge ecosystems drive the transformation of KM practices. Therefore, this chapter proposes the trends of KM based on the following aspects: (1) change from data mining to real-time decision-making; (2) change from local KM to global KM; (3) value co-creation enables efficient innovations in organizations; (4) automate unstructured content analysis to drive knowledge discovery; (5) build a large-scale enterprise knowledge graph, representing an organization’s’ intelligence; and (6) coordinate interactions between human and machine intelligence.

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