ABSTRACT
Records are created by organisations in the course of their day-to-day activities as a means to remember or provide evidence for administrative, legislative and operational purposes. Commercial organisations of all shapes and sizes throughout the world create records in order to be able to go about their business. Transactions are recorded in order that the information, the action, the concept, the right, the instruction, the agreement, the process or the product is put into a lasting form, which can be recalled if and when required. Records allow an organisation to be accountable and thus trustworthy to shareholders, investors, regulators and other stakeholders. 1
