ABSTRACT
During the nineteenth and twentieth centuries, Australian and New Zealand retailing developed innovations and distinctive forms. Three retail categories dominated the past 200 years. Department stores, supermarkets and superstores represent the major formats in two significant eras: first, the century-plus up to 1950 (dominated by department stores); and second, the subsequent seven decades to the present (dominated initially by supermarkets and then superstores). The same trends are evident in both Australia and New Zealand. Innovation ability was at the heart of the capability of these categories to achieve superior status. Thus, innovation is the overarching theme linking the parts of this chapter, which offers a salient lesson for contemporary retailers and other businesses in the context of glocalisation.
