Abstract

New Public Management (NPM) is a general concept denoting a global wave of administrative reforms that has had an impact on many countries’ public sectors over the last 25 years (Pollitt and Bouckaert 2004). Most NPM reform efforts have had similar goals: to improve the effectiveness and efficiency of the public sector; to enhance the responsiveness of public agencies to their clients and customers; to reduce public expenditure; and to improve managerial accountability.