ABSTRACT
I have two aims for this chapter. My first aim is to contribute to the debate about how best to provide services for people with disabilities in cultural heritage sites by providing an example of best practice. My second aim is to provide a model that can be used by professionals to design access provision in cultural heritage sites. To meet these aims, I discuss inclusive capital, which is a model of developing access in institutions in five stages, and an analysis of these stages in Yosemite National Park’s Deaf Service.
