ABSTRACT

How do you use policy to create authentically inclusive environments for LGBTQ patients and employees? This chapter reviews a specific policy innovation called the Minnesota LGBTQ Standards of Inclusion for Health and Human Services. There is a brief review of how the fields of public administration and health policy have traditionally treated this topic; after which, various Standards models are discussed. Finally, an overview of the Minnesota LGBTQ Standards of Inclusion is provided, including initial implementation efforts.